Late Cancellation and Non-Attendance Fees

We know your time is precious, and so is ours. You will receive an SMS reminder the business day before your appointment. Please reply Y to confirm that you will attend. 

Can’t make it? Simply call our friendly reception staff during business hours and organise another appointment. That way, we stay on time and you avoid late fees. 

Unexpected emergency? Call us when possible to let us know you’re OK. We always take extenuating circumstances into consideration.

If you fail to attend an appointment or give notice of your non-attendance on the day of your consultation, a cancellation fee of 100% will be charged to your account. We are a busy clinic and have people waiting for appointments, so we appreciate a phone call if you are unable to attend or if you are running late to your appointment.

If you cancel your appointment without providing adequate notice during business hours, a cancellation fee of 50% will be charged to your account.

We really dislike charging late fees so please help us avoid it!